THE Eastbourne Chamber of Commerce and Edeal Enterprise Agency has announced it has successfully achieved ISO re-accreditation following its recent annual audit.
ISO 9001:2015 is the world’s most widely recognised quality management standard and is used by organisations of all shapes and sizes. At its heart, it’s about doing one simple thing well: meeting customer expectations and always looking for ways to improve how we work.
For businesses, ISO 9001:2015 provides a clear and practical framework for managing quality. It helps organisations set out their processes, roles and goals so work is done efficiently and consistently. By encouraging a risk-based approach, it also helps teams spot potential issues early and put measures in place before they impact customers. The result is fewer mistakes, less rework and better overall performance.
Sandra Walker, Edeal Contracts and Admin Manager said, “ISO is really important to us. It fosters a culture of continuous improvement. It encourages us to regularly evaluate our processes, measure performance, and seek opportunities to enhance efficiency, customer satisfaction, and overall organisational effectiveness. Ultimately to us ISO is not just a certificate, it is a commitment to excellence, transparency, and long-term success. By embedding ISO principles into our daily operations, we strengthen our organisation and position ourselves for future growth.”
If you would like to know more about the ISO standard, visit www.thecertificationgroup.co.uk
